How to troubleshoot app on iPhone or Android

Fix App Not Working

The app is a popular way to buy, sell, and trade cryptocurrencies, including withdrawing to an external wallet. However, sometimes the app can stop working on iPhone or Android devices. If you’re experiencing this issue, here are a few things you can try to fix it.

Steps to Fix App Not Working

  1. First things first, check your internet connection. Make sure it’s strong and stable. If you’re on Wi-Fi and it’s acting wonky, switch to mobile data.
  1. If the app’s still acting funky, give your device a restart. Sometimes, a simple reboot can work wonders.
  1. Keep your app up to date. Head to the App Store or Google Play and make sure you’ve got the latest version.
  1. For those persistent issues, try clearing the app’s cache and data.
  • On iPhone- go to Settings > Apps > > Storage > Clear Cache > Clear Data. 
  • On Android- it’s Settings > Apps & notifications > See all apps > > Storage & cache > Clear cache > Clear storage.
  1. If all else fails, uninstall and then reinstall the app. It’s like a fresh start for your app.

Still stuck? No worries, contact support for some expert help.

Here are a few extra tips: 

  • Make sure your device’s operating system is up to date.
  • Try a different Wi-Fi network.
  • Turn off any VPNs or ad blockers.
  • let the app access your location and notifications.

If you’re dealing with a specific issue, like an error message or a glitchy feature, a quick online search or reaching out to support can save the day.

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